Effective Date: March 8, 2026
Etemad Migration Services is committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://etemadmigration.com/ and engage our migration services.
We operate in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
In order to provide migration advice and processing services, we collect “Personal Information” and “Sensitive Information,” including:
- Identity Data: Full name, date of birth, gender, marital status, and passport details.
- Contact Data: Email address, phone number, and residential address.
- Migration Data: Visa history, work experience, educational qualifications, and family details.
- Sensitive Data: Health information, character/criminal history (as required for visa applications).
- Technical Data: IP address, browser type, and usage data via cookies when you visit our website.
2. How We Collect Your Information
We collect information directly from you when you:
- Fill out forms on our website (e.g., Visa Assessment or Contact forms).
- Engage in consultations (Phone, Video, or Face-to-Face).
- Provide documentation for visa applications.
3. Purpose of Collection
We use your information specifically to:
- Assess your eligibility for Australian visas.
- Prepare and lodge visa applications with the Department of Home Affairs.
- Communicate with you regarding your case.
- Comply with our legal and professional obligations as Registered Migration Agents (MARA).
4. Disclosure of Your Information
We do not sell or rent your personal data. We only disclose your information to:
- The Department of Home Affairs and other relevant Australian government authorities.
- Skills Assessment Authorities and medical/health providers involved in your application.
- Legal/Professional bodies if required by law or for the purpose of your migration path.
5. Data Security
We implement robust technical and organizational security measures to protect your data from unauthorized access, alteration, or disclosure. As migration services involve sensitive documents, we use encrypted storage and secure communication channels.
6. Your Rights
Under the Privacy Act, you have the right to:
- Access the personal information we hold about you.
- Request the correction of inaccurate or incomplete data.
- Request the deletion of your data (subject to our legal requirements to maintain client files for a specific period).
7. Cookies
Our website uses cookies to improve user experience and analyze traffic. You can choose to disable cookies through your browser settings, though this may affect the functionality of certain parts of the site.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation or our internal processes. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Etemad Migration Services
- Email: Info@etemadmiration.com
- Phone: +61 455 548 400
- Address: Level 1, 197 Thomas Street, Dandenong, VIC 3175
- MARN: 2518848
